Delivery Policy:

For simplicity’s sake, Mostaco offers free delivery for orders within Metro Manila and nearby provinces. If it is possible for us to deliver your items, we will deliver it. As a rule, we do not deliver on Saturdays and Sundays.

General Information

All orders are subject to product availability. If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order.

 

Delivery Location

Items offered on our website are only available for delivery to addresses in Metro Manila and nearby Cavite and Laguna areas. Any deliveries outside these areas are not available at this time. Sometimes we go the extra mile and do provincial deliveries but that is on a case to case basis.

Nonetheless, we have clients outside Luzon that have arranged shipping services and asked us to deliver their items to their preferred shipping carriers. Or you can opt to pay for 2GO and have them pick up your items at our office and have them deliver to your location.

 

Delivery Time

An estimated delivery time will be provided to you once your order is confirmed. Delivery times are estimates and commence from the date of shipping rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfil your order within 2 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery and the items ordered. Products may also be delivered in separate shipments.

 

Carriers and Shipping Costs

You can decide to go with a carrier for your delivery. Payment is freight collect. If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

Shipping costs are based on the weight of your order and the delivery method. The shipping carrier is responsible for the computation of your shipping costs. We do not add anything to the shipping costs.

 

Delivery Instructions

You can provide special delivery instructions on the checkout page of our website.

 

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at [email protected]

 

Questions

If you have any questions about the delivery and shipment or your order, please contact us at [email protected]

 

Delivery Policy Changes

Although most changes are likely to be minor, Mostaco may change its Delivery Policy from time to time, and in Mostaco’s sole discretion. Mostaco encourages visitors to frequently check this page for any changes to its Delivery Policy. If you have a https://mostaco.ph account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Delivery Policy will constitute your acceptance of such change.