F.A.Q.

Here are some common questions about Mostaco Marketing.

FAQ last updated on: May 10, 2017 @ 4:48 PM

Getting Started

Potential questions from potential clients.

Are you guys for real?

Yes we are. Mostaco Marketing is a sole proprietor business registered with DTI and VAT registered with BIR. We have all the necessary permits to run a business. If your company requires those permits, you can ask it from us.

Furthermore, we are PhilGEPS registered. We have processed orders from different government agencies. As you know, government agencies are bound by strict procurement requirements and rules. You can check out our PhilGEPS awards here.

Where are you located and where do you deliver?

We have a business address in Las Pinas. Our office and warehouse are located in BF Resort. We have free delivery within Metro Manila but can deliver within Metro Manila and nearby Laguna, Cavite and Batangas provinces. We have delivered as far north as Nueva Ecija and as far south as Batangas. We go the extra mile so you can get your products.

Are you financially stable?

Yes we are. We are able to give payment terms to 87% of our clients. It means that close to 9 out of 10 clients are on payment terms. All our accounts payable are paid on time. If you dig financial ratios, our current ratio for 2016 was 1.58 and our quick ratio was 1.46. Our cash ratio for 2016 was 0.44

How do I order?

You can order through our Mostaco Shop or you can call us to talk to one of our account executives. If a deal is made and we have the ordered items on stock, expect your orders the next business day.

What do mean when you say you are a well oiled machine?

We are an efficient bunch. During the day we process close to 100+ quotations and 50+ sales orders and packing slips. That would overwhelm a lot of small teams. However, we welcome the challenge. We have a good sales process that incorporates Pipedrive as CRM, Zoho Books as order management and Quickbooks for invoicing. All three are synced so that deals, follow ups, sales orders, purchase orders, invoices are never missed.

In addition, we have a delivery route scheduling system that plots the most optimized delivery route for our delivery team.

Who are your clients?

We have numerous clients within Metro Manila and nearby provinces. Some of our clients required us to sign a non confidentiality so we cannot divulge their name. Our clients include one of the biggest convenience stores and one of the largest pharmacy chains in the country. We can give you references if your purchase bid requires us to do so.

I am a dealer in the province. Can I do business with Mostaco Marketing?

You sure can. You can contact us to know more about our dealer prices.

I manufacture some of your products. Can I be your supplier?

We have a solid business partnership with our current suppliers but we welcome new suppliers on board. You can contact us so we can talk about it.

Products

Always on stock and ready to be delivered.

What products do you sell?

We sell continuous forms, copy papers, inks and toners, office supplies, POS journal papers, POS ribbons and thermal papers.

What types of continuous forms do you sell?

We sell all types of continuous forms. We sell all sizes and have the different plys for continuous forms. We have carbon and carbonless continuous forms. We have plain continuous forms and printed continuous forms.

What brands of copy papers do you sell?

We have Mostaco branded copy papers that our clients love. Our Mostaco branded copy papers have the same quality as the known brands of copy papers for a much affordable price. Having said that, if your company requires a different brand of copy paper, we have it.

Why don't you list all the office supplies you have?

Our office supplies catalogue have over 500 SKUs. Listing them here would be a tedious task. Also, our office supplies are an a quotation basis. That is, you list down all the office supplies you need and we quote you the price. However, if you are up for a little price list reading, we can email you our price list upon request.

I am not familiar with POS ribbons, What are they?

POS ribbons are ribbons used for high impact Epson printers and cash register machines. If your company uses continuous forms or your business has a cash register machine, there is a big chance you need POS ribbons. Examples of POS ribbons are Epson LX300, Epson LX310, ERC 32 and ERC 38

Do you offer special sizes for POS journal papers and thermal papers?

Yes, we do. If you require special sizes, just let us know. If need be, we can pick up your sample, so we check it out.

Do you offer all brands of printer inks and toners?

We offer the most popular brands of printer inks and toners. We always have on stock availability for well known HP printer inks and toners and Brother printer inks and toners. Moreover, we also offer Canon printer inks and toners, Samsung printer inks and toners and Epson printer inks and toners.

Mostaco Shop

First of it’s kind for Manila distributors and dealers.

Do I need to create an account to order online?

No need to create an account. You can check out as guest.

I created an account but did not get any confirmation. What should I do?

Our confirmation emails come from [email protected], [email protected] and [email protected] Check your spam folders to see if it’s there. If it’s there, please whitelist our email address. Don’t worry, we won’t spam you.

If it’s not there, try to login with the username and password you created. If it fails to log you in, do a forgot password and see if you receive the reset password email. If you did not get it, check the email address you use to create an account.

I created an account before but I cannot login now. What happened?

We are sorry about that. We had to move our website and databases to a new server and we had to start from scratch. All databases from the previous website were purged. Try creating a new account again.

Why do have minimum and maximum quantities for your products?

We have minimum quantities so we can deliver more efficiently. Online orders are delivered by our special delivery team and it is not feasible business wise to deliver just one box.

We have maximum quantities so you can take advantage of our bulk ordering discounts. We don’t offer bulk discounts through our Mostaco Shop. You can contact us for bulk discounts.

Minimum or maximum quantities are only applicable to online orders. When you order thru phone, except for office supplies, there is no minimum or maximum quantity.

How do I order online thru Mostaco Shop?

It’s an easy process! Choose a product, choose a quantity and click Add to Cart. If you need to add more products, just go back to Mostaco Shop. If you are ready to checkout, click Checkout or click the shopping cart icon.

How do I know if you received my order?

You will get an order confirmation email. Once the order has been processed, an order processing email will be sent out. If the products are scheduled for delivery, you will get a call from us.

I did not get any order confirmation. What's the deal with that?

Please check your spam folders. Also, please check the email address you use for the order. We use Google Apps as our MX servers so it’s very rare that those emails would be lost in space.

How do I pay?

By cash or check after receiving the products. Or you can deposit your payment to our bank account. Our bank account details are listed in the order confirmation email. Currently, we do not offer payment terms for Mostaco Shop orders.

Why is their a price difference when talking to your sales executives?

That’s a good question. Let’s clarify that.

Mostaco Shop was established as a one stop shop for buyers who want convenience, instant prices and quick order confirmation. It was specifically designed for buyers who have the price on mind and doesn’t want negotiations.

When you call one of our sales executives, there is a big chance that negotiation and haggling will occur. Chances are the final price for the deal will be lower than the advertised price in Mostaco Shop. That’s why you’ll have the price difference.

We had instances where clients will order online and then call us to negotiate a lower price. We can do that.

It also works in reverse. Others will call us first, we quote a higher price and they check Mostaco Shop to find out a lower price. We can work with you on that, as well.

Why don't you just keep the same price levels across all your channels?

That is a valid feedback and we understand where you are coming from.

We believe that the art of closing a deal is in the negotiation. Having said that, Mostaco Shop cannot negotiate with you since it’s a website. If you find the Mostaco Shop prices within your price levels, you can place an order. If you feel that the prices can be negotiated to a more manageable price level, you call us.

It is the same for clients. Not all clients have the same price levels for the same items. It all boils down to proper negotiation.

If you love to negotiate, we love to talk to you. Give us a call and let us talk prices.

Phone Orders

Offline orders, quotations, price lists.

I don't want to order online. What do I do?

You can contact us to talk to one of our sales executives. We will gladly assist you with any questions about our products.

Any advantage ordering online compared to ordering thru phone?

Both have their advantages and disadvantages. Ordering online gives you the convenience to make your purchase as fast as possible. However, if you are looking for bulk discounts or payment terms, ordering online may not be for you. Payment terms are only available when you talk to one of our sales executives.

Can I request for quotation before ordering?

You sure can. You can request quotations online by filling out our contact form or by calling our hotline number. Request for quotations are made available with 24 to 48 hours after you request it.

Can I fax my request for quotation?

Yes. We have a telefax number – so call up and ask for a fax tone.

Do you increase your prices?

Except for some office supplies, our prices have remained the same since we started the business. Moreover, if you are a valued client, your prices will remain the same while we are doing business.

Delivery

You order, we deliver. ASAP.

Do you really have free delivery?

Yes, it’s free delivery within Metro Manila and in some cases, free delivery to nearby provinces of Cavite, Laguna and Batangas.

What is your turn around time?

If we have items on stock, expect your delivery the next business day. If you ordered customized items like pre printed continuous forms, printed POS journal papers or thermal papers and special sizes for POS journal papers or thermal papers, give a lead time of 2 weeks. For customized orders, we will always inform you the delivery date.

Do you have same day delivery?

We do not usually do same day delivery since all invoices and packing slips are dispatched the day before. If you are near our location and our delivery team can come back before 5 PM, we can accommodate your request for same day delivery. Bear in mind, that this is on a case to case basis.

Can I pick up my order instead of waiting for your delivery?

Sure. A lot of our clients from provinces pick up their orders at our office. Just let us know when and what time and we will be excited to see you.

I am from Visayas or Mindanao. How do you deliver our orders?

As of now, we don’t have a shipping partner to deliver orders to Visayas and Mindanao. We give you options for shipping carriers or you can tell us your preferred shipping carrier. We deliver the orders to the shipping carrier and they would be delivering the orders to you. You pay for the transportations costs as computed by the shipping carrier.

It is the nth day now. Where is my delivery?

We apologize for that. We assure you that we are serious about our delivery commitments. We will get in touch with our delivery team and let you know as soon as possible.

Payments

87% of our clients on payment terms. Get the best deals from Mostaco.

What types of payments do you accept?

For Mostaco Shop orders and orders thru our sales executives, cash, direct bank transfers and check payments are accepted. However, payment terms are not given to Mostaco Shop orders. Payment terms are given to clients who order thru phone.

What are your payment terms?

We have 7 days, 15 days and 30 days payment terms. On a case to case basis, we have 45 days and 60 days payment terms for some of our valued clients.

Do you charge late fees for late payments?

No, we do not charge late fees.

Do you accept post dated checks?

Yes, we accept post dated checks.

Do you give line of credits to your clients?

Some of our valued clients have line of credits. They can order as much as they want as long as they don’t go over their line of credit. The line of credit is an arbitrary number. It is not set on stone. Generally, we use our best judgement if the client can still order even if they have account receivables pending.

Do we get a statement of account if we have an overdue invoice?

You can request for your statement of account but it is not given automatically. If your invoice becomes past due, your sales executive will give you a gentle reminder to settle as soon as possible.

Our invoice is more than n days overdue. Do you send us to collection agencies?

No, we do not. We don’t and won’t send your accounts to collection agencies. While we strongly recommend that you settle your invoices within your payment terms, we understand how business and cash flow works. If you are having difficulty making payments, you can give us a call so we can talk on settling your overdue payments that is mutually beneficial to us.

Returns

Rare occurrence but here are a few FAQs.

How do I return an item I purchased?

It’s as simple as letting us know that you are returning an item. Except for POS ribbons and Epson ribbon cartridges, all our products are valid for return or replacement. You can give us a call or send us an email. All our products are backed up by our industry leading Return and Refunds policy.

How much time do I have to return an item?

Infinity. No kidding. As long as you still have the invoice and the item is still in it’s original packaging, we will honor your return.

Will I be refunded for the value of the item?

Yes. If you return an item, the full value of the item would be refunded to you. Or, if you opt for a replacement, you can replace it with the same item or any item of similar value.

Will I be charged for shipping if we return an item?

No. If you are within our delivery service area, we will pick up your returned item. For provincial returns, we can discuss about the shipping charges.

Extras

Anything under the sun.

I would like to be part of your team. How can I apply?

Thank you for your interest. You can find our job openings at our Work With Us page.

This is a cool website. Did somebody do this for Mostaco Marketing?

Nope, this website is proudly made in house. This is built using WordPress as CMS, Elegant Themes and WooCommerce. WordPress and WooCommerce are free. Elegant Themes is a paid subscription and it is worth it.

How come your website loads faster than most Philippine websites?

I think it has something to do with hosting. We are hosted by Siteground on their managed WordPress platform. Reviews for Siteground hosting is phenomenal when it comes to speed, loading times and support. We were previously hosted by GoDaddy on their shared hosting environment. We had no complaints about GoDaddy hosting but the move to Siteground is amazing! Our webpage loads much, much, much faster now.

Is SEO something you need help on?

Yup, we need all the SEO help we can get. Contact us and if the price is right, we will talk business about SEO.

Do you need someone to write for your blog?

At this time, we don’t have any need for a content writer.

I am a motivational speaker. Is there a chance I can talk to your team?

We appreciate that. However, we have a small sales team. I am not sure if any motivational speakers would cater to a team of 4. We have called numerous motivational speakers and they are charging what I believe are rates for a group of 30. If you have SME rates, we would like to hear about it.

Do you need software to automate your sales and payroll processes?

Thanks for the offer. We already have Pipedrive for CRM, Zoho Books for our sales orders and POs, Quickbooks for our accounting and Salarium for our payroll. It’s fragmented but we have it all covered.

Still have some questions?

Still need some help? You can send an email to [email protected] Or you can give us a call at 02 869 4770 so we can answer all of your questions.